Just in the last month I have seen a few incidents were something happened to either the phone system or voice mail system, and the customer had either a very out-of-date back-up, or worse, none at all. In fact, as I write this post we are currently assisting a customer who had a large voice mail call queue, greetings, and setup that were all lost due to a failed server, and unfortunately, a back-up had never been created. The easy part of the recovery is the server itself; the difficult part is recreating the call flows and greetings. Worse yet, this customer had contracted a professional studio to record all of their announcements, and while we were able to recover some, most will need to be recreated.
But not only is it important to establish back-ups as part of a comprehensive disaster recovery plan, but its just as crucial to test your back-up system and restore routine on a regular basis as well, to ensure they’re up-to-date and working properly. There’s nothing worse than finding out your back-up didn’t work when you need it the most.
On that note, please find below instructions on how to back-up your: Avaya Voice Mail Pro database and announcements, Avaya Manager, and NEC SV8100 phone system.
Avaya IP Office Voice Mail Pro (how to do a quick back-up of your call flows)
• Start – All Programs – IP Office – Voice Mail Pro Client
• Voice Mail Pro will now open.
• If you have successfully logged onto the Voice Mail Pro Server you will see at the top of the screen “Voicemail Pro Client (IP Office) – Local
• Select File
• Import or Export
• Click Export Data ? and click NEXT.
• Now the system allows you to save the Voice Mail Pro back-up to a file destination of your choice
• Name the file and select OPEN. Click NEXT and FINISH.
• If done properly it will say “The database was successfully exported”
• Click CLOSE
Avaya IP Office Voice Mail Pro (backing up your config and announcements)
1. Open the Voicemail Pro Client application and connect to Voicemail Pro server.
2. From the Administration menu, select Preferences > General.
3. Click the Backup & Restore tab.
4. Click Backup Now.
5. Select the items that you want to include in the backup. You can choose from the following:
• Voicemails: The voice messages received in the user and hunt group mailboxes.
• User Greetings & Settings: The personal and temporary greetings, greeting configuration settings, mailbox configuration settings, outcalling configuration settings, and custom recordings.
• Campaigns: The responses received for campaigns.
• Callflows, Modules & Conditions: The callflows, modules, conditions, and meta information for campaigns.
• Module Recordings: The recordings for the various modules.
• System Settings: The settings like Voicemail Pro settings, COS settings, debug settings, and so on.
6. To save the backup files locally, enter a local file path (that is, C:\filepath) or a remote file path in UNC format (that is, \\server\filepath) in Location.
• The default file path on a Windows-based server is C:\Program Files\Avaya\IP Office\Voicemail Pro\Backup\Scheduled.
• The default file path on a Linux-based server is /opt/vmpro/Backup/Schedule.
• The Location field is unavailable if you select Remote Backup Configuration.
• If you are using Voicemail Pro installed on Unified Communications Module, also see Backup paths on UC Module Voicemail Pro.
7. If you want to save the backup files to a remote FTP server, select Remote Backup Configuration and proceed as follows:
• Enter the host name or the IP address of the remote FTP server in Remote FTP Host.
• Enter the absolute FTP path of the folder on the remote FTP server in Remote FTP Location.
• Enter the FTP user name in FTP User Name.
• Enter the FTP password in FTP Password.
• If you want to use SFTP for data transfer, select SFTP.
• Click Test Connection to verify the connectivity of the Voicemail Pro server to the remote FTP or SFTP server. If you receive an error message about the authenticity of the host, see SFTP Host Key Verification.
9. Click OK to start the backup.
Avaya IP Office Manager Application
• Login to IP Office Manager
• Go to File > Save configuration as
• Select a location, this is where you want the file to be saved and make sure the file type is a .CFG format
• Press Save
NEC Phone System SV8100 Back-Up and Restore Routines
There are two methods to save the database – either use the PCPro application or save directly to USB Memory on CD-CP00-US. Using PCPro, download the database and save the file on the PC hard drive. To save the database using a blank USB Memory, insert the USB Memory into the USB Port on the CD-CP00-US blade and, using Program 90-03, save the software. Due to the file naming structure, note that a USB Memory can hold only one customer database (each database is saved to a directory called DATA – this directory is overwritten if a second database is saved to the same card). Each database to be saved requires its own separate card (unless you choose to rename the directory after it is saved, then rename it back to DATA when you need to access the database). If the customer data needs to be reloaded, the method for restoring the database is determined by how the database was saved. Using PCPro, the customer database is uploaded using the Upload option in the application. If the database is stored on a USB Memory, use Program 90-04, with the database to be restored installed in the USB Port on the CD-CP00-US blade.
When restoring a database file, as the slot definitions may be different, remove all blades from the system except the CD-CP00-US and the CD-8DLCA/CD-16DLCA in slot 2. After the system is reset, blades can be installed again. Program 10-03 or Program 90-04 can be used prior to updating to record the current slot definitions. If the blades are not removed, the trunk and extension port assignments may be reassigned, depending on which blade syncs up with the system first.
After reloading the customer data to the system, exit programming mode (this could take a minute or more to save the database), then reset the system by powering down and back up. If the system is not reset, not all the uploaded programming changes are in effect. Wait a few minutes for the programming to take affect before accessing any line or special system feature. Otherwise, some unusual LED indications may be experienced. To prevent the USB Memory from possibly being overwritten, remove the card after reloading the database.